BlueCrest, formerly a division of Pitney Bowes’ Document Messaging Technologies, is now a new company that blends a tradition of global leadership with a fresh, dynamic approach. We’re breaking out to become more nimble and responsive, and to bring not only the expertise and services you’ve known us for, but also new capabilities and customized solutions fueled by collaboration, a commitment to security, and a passion for efficiency.
Our clients trust us. We’re advisors to them and we take care of them. My name is Steve, I’m a Service Technician for BlueCrest. I came out of a trade school at 19 years old when I started with the company, the mechanical, the electrical, my hobbies, things I’d done growing up, everything that I liked to do. Being a field service technician, I really enjoy the wide range of clients, customers, and equipment that I get to see every day. A typical day as a service technician, we interface with the customer. We take care of a lot of installs, take care of their equipment, and make sure that everything is up and running well to meet their needs. We carry lots of parts, so there’s some lifting. Some of the motors are a little heavy. There’s definitely a lot of bending, a lot of diagnosing, and we’ll stay around with the client to make sure they’re totally satisfied. What’s made me successful is just communication with the customers and the clients. Really finding out any kind of issues they’re having. Sometimes there’s days where you get stuck, so we have a great tech support group, and we know it’s just a phone call away. As a service technician, my main goal is my satisfaction. I know if I take care of them, they’re going to be a very happy client. There’s no one who could touch us as far as our technology. We’re the best. I haven’t seen any other competitors that come close.
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